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Resolve conflicts constructively: How to conduct conflict discussions correctly

Resolve conflicts constructively: How to conduct conflict discussions correctly

When attempting to have a conflict discussion for the first time, you should not start with the “really big” topics. It’s better to practice with something that doesn’t offer a lot of fuel. One person speaks, the other listens carefully and, if necessary, paraphrases what they have heard to ensure that they have understood the other person correctly.

Step 1: Addressing the problem

  • How do I feel about the situation? Am I stressed, overwhelmed, disappointed, angry…?

Step 2: Formulate your own needs

Step 3: Formulate change requests specifically, develop and evaluate possible solutions

  • What exactly do I want from the other person? (For example, globally: “I would like more attention from you in the morning.” – Specifically: “I would like you to answer me when you sit at the table with the newspaper in the morning and I ask you if you would like coffee.”)

Step 4: Negotiation, decision, planning solution steps

What corresponds to the other and doesn’t overwhelm me?

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